{"id":436,"date":"2026-03-24T11:35:04","date_gmt":"2026-03-24T11:35:04","guid":{"rendered":"https:\/\/www.ai-diagrams.com\/vn\/iterate-business-model-canvas-customer-feedback\/"},"modified":"2026-03-24T11:35:04","modified_gmt":"2026-03-24T11:35:04","slug":"iterate-business-model-canvas-customer-feedback","status":"publish","type":"post","link":"https:\/\/www.ai-diagrams.com\/vn\/iterate-business-model-canvas-customer-feedback\/","title":{"rendered":"L\u1eb7p l\u1ea1i B\u1ea3n \u0111\u1ed3 M\u00f4 h\u00ecnh Kinh doanh c\u1ee7a B\u1ea1n D\u1ef1a tr\u00ean Ph\u1ea3n h\u1ed3i Kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
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\"Infographic<\/figure>\n<\/div>\n

X\u00e2y d\u1ef1ng m\u1ed9t doanh nghi\u1ec7p b\u1ec1n v\u1eefng \u0111\u00f2i h\u1ecfi nhi\u1ec1u h\u01a1n ch\u1ec9 m\u1ed9t \u00fd t\u01b0\u1edfng hay. N\u00f3 \u0111\u00f2i h\u1ecfi m\u1ed9t c\u1ea5u tr\u00fac c\u00f3 th\u1ec3 u\u1ed1n cong m\u00e0 kh\u00f4ng g\u00e3y \u0111\u1ed5. B\u1ea3n \u0111\u1ed3 M\u00f4 h\u00ecnh Kinh doanh (BMC) cung c\u1ea5p ch\u00ednh c\u1ea5u tr\u00fac \u0111\u00f3 \u2013 m\u1ed9t bi\u1ec3u \u0111\u1ed3 tr\u1ef1c quan v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 m\u00f4 t\u1ea3 \u0111\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb, c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng, kh\u00e1ch h\u00e0ng v\u00e0 t\u00e0i ch\u00ednh c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. Tuy nhi\u00ean, m\u1ed9t b\u1ea3n \u0111\u1ed3 th\u01b0\u1eddng hi\u1ebfm khi l\u00e0 t\u0129nh. \u0110\u00f3 l\u00e0 m\u1ed9t t\u00e0i li\u1ec7u s\u1ed1ng \u0111\u1ed9ng, ph\u1ea3i thay \u0111\u1ed5i theo th\u1ef1c t\u1ebf th\u1ecb tr\u01b0\u1eddng. Khi ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng xu\u1ea5t hi\u1ec7n, b\u1ea3n \u0111\u1ed3 chuy\u1ec3n t\u1eeb c\u00f4ng c\u1ee5 l\u1eadp k\u1ebf ho\u1ea1ch th\u00e0nh m\u1ed9t la b\u00e0n chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n

H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1ch l\u1eb7p l\u1ea1i m\u1ed9t c\u00e1ch h\u1ec7 th\u1ed1ng B\u1ea3n \u0111\u1ed3 M\u00f4 h\u00ecnh Kinh doanh c\u1ee7a b\u1ea1n b\u1eb1ng d\u1eef li\u1ec7u th\u1ef1c t\u1ebf. Ch\u00fang ta s\u1ebd xem x\u00e9t c\u01a1 ch\u1ebf c\u1ee7a c\u00e1c v\u00f2ng ph\u1ea3n h\u1ed3i, c\u00e1ch g\u00e1n th\u00f4ng tin nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0o c\u00e1c kh\u1ed1i c\u1ee5 th\u1ec3 tr\u00ean b\u1ea3n \u0111\u1ed3, v\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u00e1c minh nh\u1eefng thay \u0111\u1ed5i m\u00e0 kh\u00f4ng l\u00e0m m\u1ea5t \u0111\u00e0 ph\u00e1t tri\u1ec3n. \u0110\u1ebfn cu\u1ed1i qu\u00e1 tr\u00ecnh n\u00e0y, b\u1ea1n s\u1ebd c\u00f3 m\u1ed9t khung \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c d\u1ef1a tr\u00ean h\u00e0nh vi ng\u01b0\u1eddi d\u00f9ng th\u1ef1c t\u1ebf thay v\u00ec nh\u1eefng gi\u1ea3 \u0111\u1ecbnh.<\/p>\n

\ud83e\udde9 Hi\u1ec3u r\u00f5 n\u1ec1n t\u1ea3ng: Ch\u00edn kh\u1ed1i<\/h2>\n

Tr\u01b0\u1edbc khi b\u1eaft tay v\u00e0o qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i, c\u1ea7n ph\u1ea3i xem l\u1ea1i c\u00e1c th\u00e0nh ph\u1ea7n c\u1ed1t l\u00f5i. BMC g\u1ed3m ch\u00edn kh\u1ed1i x\u00e2y d\u1ef1ng. M\u1ed7i kh\u1ed1i \u0111\u1ea1i di\u1ec7n cho m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng trong m\u00f4 h\u00ecnh kinh doanh c\u1ee7a b\u1ea1n. Khi ph\u1ea3n h\u1ed3i \u0111\u1ebfn, n\u00f3 th\u01b0\u1eddng nh\u1eafm v\u00e0o m\u1ed9t ho\u1eb7c nhi\u1ec1u khu v\u1ef1c c\u1ee5 th\u1ec3 n\u00e0y. Bi\u1ebft \u0111\u01b0\u1ee3c kh\u1ed1i n\u00e0o b\u1ecb \u1ea3nh h\u01b0\u1edfng s\u1ebd gi\u00fap b\u1ea1n \u0111i\u1ec1u ch\u1ec9nh ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n

    \n
  • Nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau:<\/strong>B\u1ea1n \u0111ang t\u1ea1o gi\u00e1 tr\u1ecb cho ai? Nh\u1eefng nhu c\u1ea7u n\u00e0o b\u1ea1n \u0111ang \u0111\u00e1p \u1ee9ng?<\/li>\n
  • \u0110\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb:<\/strong>B\u1ea1n \u0111ang cung c\u1ea5p g\u00f3i s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 n\u00e0o cho m\u1ed9t nh\u00f3m kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3?<\/li>\n
  • K\u00eanh ph\u00e2n ph\u1ed1i:<\/strong>B\u1ea1n ti\u1ebfp c\u1eadn nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 mang \u0111\u1ebfn \u0111\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb c\u1ee7a m\u00ecnh?<\/li>\n
  • M\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng:<\/strong>M\u1ed7i nh\u00f3m kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i b\u1ea1n thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 lo\u1ea1i n\u00e0o?<\/li>\n
  • C\u00e1c d\u00f2ng doanh thu:<\/strong>Kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 s\u1eb5n s\u00e0ng tr\u1ea3 ti\u1ec1n cho gi\u00e1 tr\u1ecb n\u00e0o?<\/li>\n
  • Ngu\u1ed3n l\u1ef1c c\u1ed1t l\u00f5i:<\/strong>Nh\u1eefng ngu\u1ed3n l\u1ef1c c\u1ed1t l\u00f5i n\u00e0o c\u1ea7n thi\u1ebft \u0111\u1ec3 m\u00f4 h\u00ecnh kinh doanh v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3?<\/li>\n
  • Ho\u1ea1t \u0111\u1ed9ng c\u1ed1t l\u00f5i:<\/strong>\u0110\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb c\u1ee7a b\u1ea1n \u0111\u00f2i h\u1ecfi nh\u1eefng ho\u1ea1t \u0111\u1ed9ng c\u1ed1t l\u00f5i n\u00e0o?<\/li>\n
  • C\u00e1c m\u1ed1i quan h\u1ec7 \u0111\u1ed1i t\u00e1c c\u1ed1t l\u00f5i:<\/strong>Nh\u1eefng nh\u00e0 cung c\u1ea5p v\u00e0 \u0111\u1ed1i t\u00e1c then ch\u1ed1t c\u1ee7a b\u1ea1n l\u00e0 ai?<\/li>\n
  • C\u01a1 c\u1ea5u chi ph\u00ed:<\/strong>Chi ph\u00ed quan tr\u1ecdng nh\u1ea5t trong m\u00f4 h\u00ecnh kinh doanh c\u1ee7a b\u1ea1n l\u00e0 g\u00ec?<\/li>\n<\/ul>\n

    L\u1eb7p l\u1ea1i b\u1ea3n \u0111\u1ed3 c\u00f3 ngh\u0129a l\u00e0 xem x\u00e9t l\u1ea1i c\u00e1c kh\u1ed1i n\u00e0y kh\u00f4ng d\u1ef1a tr\u00ean tr\u1ef1c gi\u00e1c, m\u00e0 d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng. Khi m\u1ed9t kh\u00e1ch h\u00e0ng n\u00f3i: \u201cT\u00f4i \u01b0\u1edbc t\u00ednh t\u00ednh n\u0103ng n\u00e0y d\u1ec5 t\u00ecm h\u01a1n\u201d, b\u1ea1n \u0111ang nh\u1eadn \u0111\u01b0\u1ee3c d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ebfn K\u00eanh ph\u00e2n ph\u1ed1i ho\u1eb7c \u0110\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb. Khi h\u1ecd n\u00f3i: \u201cGi\u00e1 qu\u00e1 cao so v\u1edbi gi\u00e1 tr\u1ecb nh\u1eadn \u0111\u01b0\u1ee3c\u201d, th\u00ec \u0111i\u1ec1u n\u00e0y \u0111\u1ed3ng th\u1eddi nh\u1eafm \u0111\u1ebfn D\u00f2ng doanh thu v\u00e0 \u0110\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb.<\/p>\n

    \ud83d\udce1 Thu th\u1eadp ph\u1ea3n h\u1ed3i: Ph\u01b0\u01a1ng ph\u00e1p v\u00e0 Ngu\u1ed3n d\u1eef li\u1ec7u<\/h2>\n

    Ph\u1ea3n h\u1ed3i l\u00e0 d\u1eef li\u1ec7u. Ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i c\u1ee7a b\u1ea1n ph\u1ee5 thu\u1ed9c v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng thu th\u1eadp d\u1eef li\u1ec7u. D\u1ef1a v\u00e0o m\u1ed9t ngu\u1ed3n duy nh\u1ea5t c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn thi\u00ean l\u1ec7ch. M\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn v\u1eefng ch\u1eafc bao g\u1ed3m vi\u1ec7c x\u00e1c minh th\u00f4ng tin t\u1eeb nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac kh\u00e1c nhau. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ch\u00ednh \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng.<\/p>\n

    1. Ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp<\/h3>\n

    Nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1ed9t \u0111\u1ed1i m\u1ed9t mang l\u1ea1i chi\u1ec1u s\u00e2u. Ch\u00fang cho ph\u00e9p b\u1ea1n \u0111\u1eb7t c\u00e2u h\u1ecfi ‘t\u1ea1i sao’ nhi\u1ec1u l\u1ea7n. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y r\u1ea5t t\u1ed1t \u0111\u1ec3 hi\u1ec3u r\u00f5 c\u00e1c \u0111\u1ed9ng l\u1ef1c c\u1ea3m x\u00fac \u0111\u1eb1ng sau quy\u1ebft \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

      \n
    • L\u00ean l\u1ecbch c\u00e1c bu\u1ed5i g\u1eb7p g\u1ee1 v\u1edbi c\u1ea3 ng\u01b0\u1eddi d\u00f9ng \u0111ang ho\u1ea1t \u0111\u1ed9ng v\u00e0 ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 r\u1eddi b\u1ecf.<\/li>\n
    • T\u1eadp trung v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd, ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e1c t\u00ednh n\u0103ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/li>\n
    • Ghi l\u1ea1i cu\u1ed9c tr\u00f2 chuy\u1ec7n (c\u00f3 s\u1ef1 cho ph\u00e9p) \u0111\u1ec3 n\u1eafm b\u1eaft nh\u1eefng s\u1eafc th\u00e1i.<\/li>\n<\/ul>\n

      2. D\u1eef li\u1ec7u h\u00e0nh vi<\/h3>\n

      \u0110i\u1ec1u ng\u01b0\u1eddi d\u00f9ng n\u00f3i th\u01b0\u1eddng kh\u00e1c v\u1edbi \u0111i\u1ec1u h\u1ecd l\u00e0m. Ph\u00e2n t\u00edch c\u00e1c m\u1eabu s\u1eed d\u1ee5ng s\u1ebd ti\u1ebft l\u1ed9 nh\u1eefng \u0111i\u1ec3m g\u00e2y kh\u00f3 kh\u0103n m\u00e0 ph\u1ecfng v\u1ea5n c\u00f3 th\u1ec3 b\u1ecf s\u00f3t.<\/p>\n

        \n
      • Theo d\u00f5i c\u00e1c \u0111i\u1ec3m ng\u01b0\u1eddi d\u00f9ng t\u1eeb b\u1ecf trong h\u00e0nh tr\u00ecnh ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n.<\/li>\n
      • Gi\u00e1m s\u00e1t t\u1ef7 l\u1ec7 ng\u01b0\u1eddi d\u00f9ng s\u1eed d\u1ee5ng t\u00ednh n\u0103ng.<\/li>\n
      • Xem l\u1ea1i th\u1eddi l\u01b0\u1ee3ng v\u00e0 t\u1ea7n su\u1ea5t phi\u00ean s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n

        3. Kh\u1ea3o s\u00e1t v\u00e0 b\u1ea3ng h\u1ecfi<\/h3>\n

        D\u1eef li\u1ec7u \u0111\u1ecbnh l\u01b0\u1ee3ng gi\u00fap x\u00e1c nh\u1eadn c\u00e1c k\u1ebft qu\u1ea3 \u0111\u1ecbnh t\u00ednh. S\u1eed d\u1ee5ng kh\u1ea3o s\u00e1t \u0111\u1ec3 \u0111o l\u01b0\u1eddng c\u1ea3m x\u00fac trong m\u1ed9t nh\u00f3m ng\u01b0\u1eddi d\u00f9ng l\u1edbn h\u01a1n.<\/p>\n

          \n
        • Gi\u1eef c\u00e1c c\u00e2u h\u1ecfi ng\u1eafn g\u1ecdn v\u00e0 t\u1eadp trung.<\/li>\n
        • H\u1ecfi v\u1ec1 \u0111i\u1ec3m h\u00e0i l\u00f2ng (NPS) v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 v\u1ec1 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng.<\/li>\n
        • Ph\u00e2n nh\u00f3m k\u1ebft qu\u1ea3 theo lo\u1ea1i ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 t\u00ecm ra c\u00e1c \u0111i\u1ec3m \u0111au c\u1ee5 th\u1ec3.<\/li>\n<\/ul>\n

          4. V\u00e9 h\u1ed7 tr\u1ee3 v\u00e0 nh\u1eadt k\u00fd<\/h3>\n

          C\u00e1c t\u01b0\u01a1ng t\u00e1c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng l\u00e0 kho b\u00e1u \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 l\u1eb7p l\u1ea1i. Nh\u1eefng nh\u1eadt k\u00fd n\u00e0y \u0111\u1ea1i di\u1ec7n cho ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 g\u1eb7p r\u00e0o c\u1ea3n \u0111\u1ee7 l\u1edbn \u0111\u1ec3 t\u00ecm ki\u1ebfm s\u1ef1 gi\u00fap \u0111\u1ee1.<\/p>\n

            \n
          • Ph\u00e2n lo\u1ea1i v\u00e9 theo ch\u1ee7 \u0111\u1ec1 (thanh to\u00e1n, k\u1ef9 thu\u1eadt, y\u00eau c\u1ea7u t\u00ednh n\u0103ng).<\/li>\n
          • T\u00ecm ki\u1ebfm xu h\u01b0\u1edbng thay v\u00ec c\u00e1c ngo\u1ea1i l\u1ec7 c\u00e1 bi\u1ec7t.<\/li>\n
          • X\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a nh\u1eefng khi\u1ebfu n\u1ea1i th\u01b0\u1eddng xuy\u00ean.<\/li>\n<\/ul>\n

            \ud83d\uddfa\ufe0f Ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i theo c\u00e1c kh\u1ed1i b\u1ea3n \u0111\u1ed3<\/h2>\n

            Sau khi thu th\u1eadp ph\u1ea3n h\u1ed3i, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 ph\u00e2n lo\u1ea1i. Kh\u00f4ng ph\u1ea3i m\u1ecdi ph\u1ea3n h\u1ed3i n\u00e0o c\u0169ng c\u00f3 gi\u00e1 tr\u1ecb nh\u01b0 nhau. M\u1ed9t s\u1ed1 \u0111i\u1ec3m ch\u1ec9 c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh nh\u1ecf, trong khi nh\u1eefng \u0111i\u1ec3m kh\u00e1c l\u1ea1i \u0111\u00f2i h\u1ecfi ph\u1ea3i thay \u0111\u1ed5i to\u00e0n b\u1ed9 m\u00f4 h\u00ecnh. B\u1ea3ng d\u01b0\u1edbi \u0111\u00e2y minh h\u1ecda c\u00e1ch c\u00e1c lo\u1ea1i ph\u1ea3n h\u1ed3i c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c li\u00ean k\u1ebft v\u1edbi ch\u00edn kh\u1ed1i c\u1ee7a B\u1ea3n \u0111\u1ed3 M\u00f4 h\u00ecnh Kinh doanh.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
            Lo\u1ea1i ph\u1ea3n h\u1ed3i<\/th>\nT\u00e1c \u0111\u1ed9ng \u0111\u1ebfn kh\u1ed1i BMC<\/th>\nV\u00ed d\u1ee5 v\u1ec1 nh\u1eadn th\u1ee9c<\/th>\n<\/tr>\n<\/thead>\n
            Nh\u1ea1y c\u1ea3m v\u1ec1 gi\u00e1<\/td>\nC\u00e1c d\u00f2ng doanh thu<\/td>\nNg\u01b0\u1eddi d\u00f9ng c\u1ea3m th\u1ea5y g\u00f3i n\u00e0y qu\u00e1 \u0111\u1eaft so v\u1edbi c\u00e1c t\u00ednh n\u0103ng \u0111\u01b0\u1ee3c cung c\u1ea5p.<\/td>\n<\/tr>\n
            \u0110\u1ed9 ph\u1ee9c t\u1ea1p t\u00ednh n\u0103ng<\/td>\n\u0110\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb<\/td>\nKh\u00e1ch h\u00e0ng mu\u1ed1n m\u1ed9t phi\u00ean b\u1ea3n \u0111\u01a1n gi\u1ea3n h\u00f3a c\u1ee7a s\u1ea3n ph\u1ea9m c\u1ed1t l\u00f5i.<\/td>\n<\/tr>\n
            V\u1ea5n \u0111\u1ec1 ph\u00e1t hi\u1ec7n<\/td>\nK\u00eanh ph\u00e2n ph\u1ed1i<\/td>\nNg\u01b0\u1eddi d\u00f9ng kh\u00f4ng th\u1ec3 t\u00ecm th\u1ea5y trang \u0111\u0103ng k\u00fd d\u00f9 \u0111\u00e3 c\u00f3 qu\u1ea3ng c\u00e1o.<\/td>\n<\/tr>\n
            Th\u1eddi gian h\u1ed7 tr\u1ee3 b\u1ecb ch\u1eadm tr\u1ec5<\/td>\nM\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/td>\nNg\u01b0\u1eddi d\u00f9ng mong \u0111\u1ee3i \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c trong gi\u1edd l\u00e0m vi\u1ec7c.<\/td>\n<\/tr>\n
            Y\u00eau c\u1ea7u t\u00edch h\u1ee3p<\/td>\nHo\u1ea1t \u0111\u1ed9ng ch\u00ednh<\/td>\nS\u1ea3n ph\u1ea9m ph\u1ea3i k\u1ebft n\u1ed1i v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 n\u1ed9i b\u1ed9 hi\u1ec7n c\u00f3.<\/td>\n<\/tr>\n
            Lo ng\u1ea1i v\u1ec1 \u0111\u1ed9 tin c\u1eady<\/td>\nNgu\u1ed3n l\u1ef1c ch\u00ednh<\/td>\nNg\u01b0\u1eddi d\u00f9ng y\u00eau c\u1ea7u m\u1ee9c \u0111\u1ea3m b\u1ea3o th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng cao h\u01a1n m\u1ee9c hi\u1ec7n t\u1ea1i \u0111ang cung c\u1ea5p.<\/td>\n<\/tr>\n
            H\u1ea1n ch\u1ebf \u0111\u1ed1i t\u00e1c<\/td>\nLi\u00ean minh chi\u1ebfn l\u01b0\u1ee3c ch\u00ednh<\/td>\nNh\u00e0 cung c\u1ea5p hi\u1ec7n t\u1ea1i kh\u00f4ng th\u1ec3 m\u1edf r\u1ed9ng theo quy m\u00f4 ng\u01b0\u1eddi d\u00f9ng.<\/td>\n<\/tr>\n
            Chi ph\u00ed v\u01b0\u1ee3t ng\u00e2n s\u00e1ch<\/td>\nC\u01a1 c\u1ea5u chi ph\u00ed<\/td>\nChi ph\u00ed v\u1eadn h\u00e0nh \u0111ang l\u00e0m gi\u1ea3m l\u1ee3i nhu\u1eadn do thi\u1ebfu hi\u1ec7u qu\u1ea3.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

            S\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u01b0u ti\u00ean nh\u1eefng ph\u1ea7n n\u00e0o tr\u00ean b\u1ea3ng m\u00f4 h\u00ecnh c\u1ea7n s\u1ef1 ch\u00fa \u00fd ngay l\u1eadp t\u1ee9c. M\u1ed9t thay \u0111\u1ed5i trong Gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u00f3 th\u1ec3 \u0111\u00f2i h\u1ecfi s\u1ef1 \u0111i\u1ec1u ch\u1ec9nh t\u01b0\u01a1ng \u1ee9ng \u1edf K\u00eanh ph\u00e2n ph\u1ed1i ho\u1eb7c M\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng. C\u00e1c kh\u1ed1i n\u00e0y c\u00f3 li\u00ean k\u1ebft v\u1edbi nhau.<\/p>\n

            \ud83d\udee0\ufe0f Ph\u00e2n t\u00edch s\u00e2u: T\u1ed1i \u01b0u h\u00f3a c\u00e1c kh\u1ed1i c\u1ee5 th\u1ec3<\/h2>\n

            H\u00e3y c\u00f9ng xem x\u00e9t c\u00e1ch t\u1ed1i \u01b0u h\u00f3a c\u00e1c kh\u1ed1i c\u1ee5 th\u1ec3 d\u1ef1a tr\u00ean c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ea3n h\u1ed3i. Ph\u1ea7n n\u00e0y ph\u00e2n t\u00edch c\u00e1ch \u00e1p d\u1ee5ng th\u1ef1c t\u1ebf nh\u1eefng thay \u0111\u1ed5i n\u00e0y.<\/p>\n

            T\u1ed1i \u01b0u h\u00f3a Gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i<\/h3>\n

            Gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i l\u00e0 tr\u00e1i tim c\u1ee7a doanh nghi\u1ec7p. N\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng nh\u1eadn th\u1ea5y gi\u00e1 tr\u1ecb, to\u00e0n b\u1ed9 m\u00f4 h\u00ecnh s\u1ebd s\u1ee5p \u0111\u1ed5. Ph\u1ea3n h\u1ed3i th\u01b0\u1eddng ch\u1ec9 ra kho\u1ea3ng c\u00e1ch gi\u1eefa nh\u1eefng g\u00ec b\u1ea1n cung c\u1ea5p v\u00e0 nh\u1eefng g\u00ec h\u1ecd c\u1ea7n.<\/p>\n

              \n
            • Qu\u00e1 t\u1ea3i t\u00ednh n\u0103ng:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng c\u1ea3m th\u1ea5y s\u1ea3n ph\u1ea9m qu\u00e1 ph\u1ee9c t\u1ea1p, h\u00e3y \u0111\u01a1n gi\u1ea3n h\u00f3a \u0111\u1ec1 xu\u1ea5t c\u1ed1t l\u00f5i. Lo\u1ea1i b\u1ecf c\u00e1c t\u00ednh n\u0103ng \u00edt \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 l\u00e0m r\u00f5 l\u1ee3i \u00edch ch\u00ednh.<\/li>\n
            • Thi\u1ebfu kh\u1ea3 n\u0103ng:<\/strong> N\u1ebfu th\u1ecb tr\u01b0\u1eddng \u0111\u00f2i h\u1ecfi m\u1ed9t kh\u1ea3 n\u0103ng c\u1ee5 th\u1ec3, h\u00e3y \u0111\u00e1nh gi\u00e1 xem n\u00f3 c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u1ee7a b\u1ea1n hay ch\u1ec9 l\u00e0 s\u1ef1 ph\u00e2n t\u00e2m. \u0110\u00f4i khi vi\u1ec7c th\u00eam m\u1ed9t t\u00ednh n\u0103ng s\u1ebd l\u00e0m m\u1edd th\u01b0\u01a1ng hi\u1ec7u.<\/li>\n
            • Thay \u0111\u1ed5i \u0111\u1ecbnh v\u1ecb:<\/strong> Ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 cho th\u1ea5y s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n gi\u1ea3i quy\u1ebft m\u1ed9t v\u1ea5n \u0111\u1ec1 kh\u00e1c so v\u1edbi m\u1ee5c \u0111\u00edch ban \u0111\u1ea7u. N\u1ebfu ng\u01b0\u1eddi d\u00f9ng \u0111ang s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 c\u1ee7a b\u1ea1n cho m\u1ed9t m\u1ee5c \u0111\u00edch ph\u1ee5, h\u00e3y c\u00e2n nh\u1eafc bi\u1ebfn m\u1ee5c \u0111\u00edch \u0111\u00f3 th\u00e0nh gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i ch\u00ednh.<\/li>\n<\/ul>\n

              T\u1ed1i \u01b0u h\u00f3a K\u00eanh ph\u00e2n ph\u1ed1i<\/h3>\n

              C\u00e1c k\u00eanh l\u00e0 c\u00e1ch b\u1ea1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng. Ph\u1ea3n h\u1ed3i \u1edf \u0111\u00e2y th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn ho\u1eb7c t\u00ednh d\u1ec5 s\u1eed d\u1ee5ng.<\/p>\n

                \n
              • \u01afu ti\u00ean n\u1ec1n t\u1ea3ng:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng di \u0111\u1ed9ng b\u00e1o c\u00e1o s\u1ef1 c\u1ed1, h\u00e3y chuy\u1ec3n tr\u1ecdng t\u00e2m sang thi\u1ebft k\u1ebf \u01b0u ti\u00ean di \u0111\u1ed9ng ho\u1eb7c ph\u00e1t tri\u1ec3n \u1ee9ng d\u1ee5ng.<\/li>\n
              • Phong c\u00e1ch giao ti\u1ebfp:<\/strong> N\u1ebfu kh\u00e1ch h\u00e0ng th\u00edch email h\u01a1n l\u00e0 tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp, h\u00e3y \u0111i\u1ec1u ch\u1ec9nh kh\u1ed1i Quan h\u1ec7 kh\u00e1ch h\u00e0ng \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi s\u1edf th\u00edch c\u1ee7a k\u00eanh.<\/li>\n
              • D\u1ea5u hi\u1ec7u tin c\u1eady:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng do d\u1ef1 khi chuy\u1ec3n \u0111\u1ed5i, h\u00e3y th\u00eam l\u1eddi ch\u1ee9ng th\u1ef1c ho\u1eb7c c\u00e1c nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u00e0o k\u00eanh trang \u0111\u00edch \u0111\u1ec3 x\u00e2y d\u1ef1ng ni\u1ec1m tin.<\/li>\n<\/ul>\n

                T\u1ed1i \u01b0u h\u00f3a c\u00e1c d\u00f2ng doanh thu<\/h3>\n

                C\u00e1c m\u00f4 h\u00ecnh \u0111\u1ecbnh gi\u00e1 th\u01b0\u1eddng l\u00e0 khu v\u1ef1c nh\u1ea1y c\u1ea3m nh\u1ea5t. Ph\u1ea3n h\u1ed3i \u1edf \u0111\u00e2y s\u1ebd quy\u1ebft \u0111\u1ecbnh c\u00e1ch b\u1ea1n t\u1ea1o ra doanh thu t\u1eeb gi\u00e1 tr\u1ecb.<\/p>\n

                  \n
                • M\u1ee9c gi\u00e1:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n tr\u1ea3 \u00edt h\u01a1n cho \u00edt h\u01a1n, h\u00e3y gi\u1edbi thi\u1ec7u t\u00f9y ch\u1ecdn mi\u1ec5n ph\u00ed ho\u1eb7c m\u1ee9c gi\u00e1 th\u1ea5p h\u01a1n.<\/li>\n
                • M\u1ec7t m\u1ecfi \u0111\u0103ng k\u00fd:<\/strong> N\u1ebfu kh\u00e1ch h\u00e0ng ph\u1ea3n \u0111\u1ed1i c\u00e1c kho\u1ea3n thanh to\u00e1n \u0111\u1ecbnh k\u1ef3, h\u00e3y c\u00e2n nh\u1eafc gi\u1ea5y ph\u00e9p m\u1ed9t l\u1ea7n ho\u1eb7c t\u00ednh ph\u00ed theo s\u1eed d\u1ee5ng.<\/li>\n
                • Nh\u1eadn th\u1ee9c v\u1ec1 gi\u00e1 tr\u1ecb:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng c\u1ea3m th\u1ea5y h\u1ecd \u0111ang tr\u1ea3 qu\u00e1 nhi\u1ec1u, b\u1ea1n ph\u1ea3i t\u0103ng gi\u00e1 tr\u1ecb nh\u1eadn th\u1ee9c (d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n) ho\u1eb7c gi\u1ea3m gi\u00e1.<\/li>\n<\/ul>\n

                  T\u1ed1i \u01b0u h\u00f3a m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/h3>\n

                  Kh\u1ed1i n\u00e0y x\u00e1c \u0111\u1ecbnh lo\u1ea1i t\u01b0\u01a1ng t\u00e1c b\u1ea1n c\u00f3 v\u1edbi t\u1eebng ph\u00e2n kh\u00fac. Ph\u1ea3n h\u1ed3i cho th\u1ea5y m\u00f4 h\u00ecnh quan h\u1ec7 hi\u1ec7n t\u1ea1i c\u00f3 b\u1ec1n v\u1eefng hay kh\u00f4ng.<\/p>\n

                    \n
                  • T\u1ef1 ph\u1ee5c v\u1ee5 so v\u1edbi con ng\u01b0\u1eddi:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng th\u00edch t\u1ef1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, h\u00e3y \u0111\u1ea7u t\u01b0 v\u00e0o c\u01a1 s\u1edf ki\u1ebfn th\u1ee9c thay v\u00ec nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3.<\/li>\n
                  • X\u00e2y d\u1ef1ng c\u1ed9ng \u0111\u1ed3ng:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi c\u00f9ng s\u1edf th\u00edch, h\u00e3y t\u1ea1o di\u1ec5n \u0111\u00e0n ho\u1eb7c nh\u00f3m ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 th\u00fac \u0111\u1ea9y c\u1ed9ng \u0111\u1ed3ng.<\/li>\n
                  • C\u00e1 nh\u00e2n h\u00f3a:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng c\u1ea3m th\u1ea5y m\u00ecnh ch\u1ec9 l\u00e0 m\u1ed9t con s\u1ed1, h\u00e3y tri\u1ec3n khai qu\u00e1 tr\u00ecnh gi\u1edbi thi\u1ec7u c\u00e1 nh\u00e2n h\u00f3a ho\u1eb7c qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n c\u00e1 nh\u00e2n.<\/li>\n<\/ul>\n

                    \ud83e\uddea V\u00f2ng ki\u1ec3m ch\u1ee9ng<\/h2>\n

                    Thay \u0111\u1ed5i b\u1ea3ng thi\u1ebft k\u1ebf l\u00e0 m\u1ed9t gi\u1ea3 thuy\u1ebft. B\u1ea1n ph\u1ea3i ki\u1ec3m th\u1eed thay \u0111\u1ed5i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o n\u00f3 ho\u1ea1t \u0111\u1ed9ng. \u0110\u00e2y l\u00e0 c\u1ed1t l\u00f5i c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p Lean Startup. \u0110\u1eebng th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i d\u1ef1a tr\u00ean m\u1ed9t khi\u1ebfu n\u1ea1i duy nh\u1ea5t. H\u00e3y ki\u1ec3m ch\u1ee9ng xu h\u01b0\u1edbng.<\/p>\n

                      \n
                    1. \u0110\u01b0a ra gi\u1ea3 thuy\u1ebft:<\/strong> \u201cN\u1ebfu ch\u00fang ta \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh \u0111\u0103ng k\u00fd, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i \u0111\u0103ng k\u00fd s\u1ebd t\u0103ng 10%.\u201d<\/li>\n
                    2. Thi\u1ebft k\u1ebf m\u1ed9t th\u00ed nghi\u1ec7m:<\/strong> T\u1ea1o m\u1ed9t lu\u1ed3ng \u0111\u0103ng k\u00fd m\u1edbi cho m\u1ed9t nh\u00f3m ng\u01b0\u1eddi d\u00f9ng nh\u1ea5t \u0111\u1ecbnh.<\/li>\n
                    3. \u0110o l\u01b0\u1eddng k\u1ebft qu\u1ea3:<\/strong> So s\u00e1nh t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a lu\u1ed3ng m\u1edbi v\u1edbi lu\u1ed3ng c\u0169.<\/li>\n
                    4. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u:<\/strong> Thay \u0111\u1ed5i c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau kh\u00f4ng? T\u1ea1i sao hay t\u1ea1i sao kh\u00f4ng?<\/li>\n
                    5. Quy\u1ebft \u0111\u1ecbnh:<\/strong>Tri\u1ec3n khai thay \u0111\u1ed5i, ti\u1ebfp t\u1ee5c l\u1eb7p l\u1ea1i ho\u1eb7c ho\u00e0n nguy\u00ean thay \u0111\u1ed5i.<\/li>\n<\/ol>\n

                      V\u00f2ng l\u1eb7p n\u00e0y ng\u0103n b\u1ea1n ch\u1ea1y theo t\u1eebng m\u1ea3nh ph\u1ea3n h\u1ed3i. N\u00f3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c thay \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. R\u1ea5t d\u1ec5 b\u1ecb ph\u00e2n t\u00e2m b\u1edfi ti\u1ebfng n\u00f3i l\u1edbn nh\u1ea5t trong ph\u00f2ng. V\u00f2ng l\u1eb7p x\u00e1c th\u1ef1c gi\u00fap b\u1ea1n \u0111\u1eb7t n\u1ec1n t\u1ea3ng tr\u00ean d\u1eef li\u1ec7u th\u1ed1ng k\u00ea.<\/p>\n

                      \u26a0\ufe0f Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn trong qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i<\/h2>\n

                      Ngay c\u1ea3 v\u1edbi quy tr\u00ecnh v\u1eefng ch\u1eafc, sai l\u1ea7m v\u1eabn x\u1ea3y ra. Nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng c\u00e1i b\u1eaby ph\u1ed5 bi\u1ebfn s\u1ebd gi\u00fap b\u1ea1n duy tr\u00ec s\u1ef1 t\u1eadp trung v\u00e0 tr\u00e1nh nh\u1eefng thay \u0111\u1ed5i kh\u00f4ng c\u1ea7n thi\u1ebft.<\/p>\n

                      1. Ch\u1ee9ng li\u1ec7t ph\u00e2n t\u00edch<\/h3>\n

                      Thu th\u1eadp qu\u00e1 nhi\u1ec1u ph\u1ea3n h\u1ed3i m\u00e0 kh\u00f4ng h\u00e0nh \u0111\u1ed9ng c\u00f3 th\u1ec3 l\u00e0m ch\u1eadm ti\u1ebfn \u0111\u1ed9. B\u1ea1n c\u00f3 th\u1ec3 m\u1ea5t c\u1ea3 th\u00e1ng \u0111\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u nh\u01b0ng ch\u01b0a bao gi\u1edd tri\u1ec3n khai thay \u0111\u1ed5i. \u0110\u1eb7t l\u1ecbch tr\u00ecnh cho vi\u1ec7c xem x\u00e9t v\u00e0 ra quy\u1ebft \u0111\u1ecbnh. N\u1ebfu d\u1eef li\u1ec7u kh\u00f4ng r\u00f5 r\u00e0ng, h\u00e3y \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean th\u00f4ng tin t\u1ed1t nh\u1ea5t hi\u1ec7n c\u00f3.<\/p>\n

                      2. V\u1ea5n \u0111\u1ec1 c\u1ee7a b\u00e1nh xe k\u00eau<\/h3>\n

                      Kh\u00f4ng ph\u1ea3i m\u1ecdi ph\u1ea3n h\u1ed3i n\u00e0o c\u0169ng \u0111\u1ea1i di\u1ec7n cho \u0111a s\u1ed1. M\u1ed9t nh\u00f3m nh\u1ecf nh\u01b0ng n\u00f3i l\u1edbn c\u00f3 th\u1ec3 y\u00eau c\u1ea7u c\u00e1c t\u00ednh n\u0103ng khi\u1ebfn ph\u1ea7n l\u1edbn ng\u01b0\u1eddi d\u00f9ng im l\u1eb7ng c\u1ea3m th\u1ea5y xa l\u1ea1. Lu\u00f4n c\u00e2n nh\u1eafc ph\u1ea3n h\u1ed3i d\u1ef1a tr\u00ean d\u1eef li\u1ec7u t\u1ed5ng th\u1ec3 v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. N\u1ebfu 90% ng\u01b0\u1eddi d\u00f9ng h\u00e0i l\u00f2ng v\u00e0 10% mu\u1ed1n m\u1ed9t t\u00ednh n\u0103ng c\u1ee5 th\u1ec3, h\u00e3y c\u00e2n nh\u1eafc xem t\u00ednh n\u0103ng \u0111\u00f3 c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3 hay kh\u00f4ng.<\/p>\n

                      3. B\u1ecf qua c\u00e1c t\u00edn hi\u1ec7u ti\u00eau c\u1ef1c<\/h3>\n

                      R\u1ea5t d\u1ec5 b\u1ecb c\u00e1m d\u1ed7 t\u1eadp trung v\u00e0o l\u1eddi khen. Tuy nhi\u00ean, t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf v\u00e0 khi\u1ebfu n\u1ea1i th\u01b0\u1eddng mang gi\u00e1 tr\u1ecb l\u1edbn h\u01a1n. Ch\u00fang ch\u1ec9 ra n\u01a1i m\u00f4 h\u00ecnh \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1. H\u00e3y \u01b0u ti\u00ean s\u1eeda c\u00e1c v\u1ebft r\u00f2 r\u1ec9 trong th\u00f9ng tr\u01b0\u1edbc khi c\u1ed1 g\u1eafng \u0111\u1ed5 th\u00eam n\u01b0\u1edbc v\u00e0o.<\/p>\n

                      4. Thi\u1ebft k\u1ebf qu\u00e1 m\u1ee9c<\/h3>\n

                      Ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 g\u1ee3i \u00fd c\u00e1c gi\u1ea3i ph\u00e1p ph\u1ee9c t\u1ea1p. \u0110\u00f4i khi, m\u1ed9t \u0111i\u1ec1u ch\u1ec9nh \u0111\u01a1n gi\u1ea3n l\u1ea1i hi\u1ec7u qu\u1ea3 h\u01a1n. Tr\u00e1nh x\u00e2y d\u1ef1ng nh\u1eefng thay \u0111\u1ed5i h\u1ea1 t\u1ea7ng l\u1edbn cho c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ecf. H\u00e3y t\u00ecm con \u0111\u01b0\u1eddng \u00edt kh\u00e1ng c\u1ef1 nh\u1ea5t \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n

                      \ud83d\udcca C\u00e1c ch\u1ec9 s\u1ed1 \u0111\u1ec3 theo d\u00f5i th\u00e0nh c\u00f4ng trong qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i<\/h2>\n

                      L\u00e0m sao b\u1ea1n bi\u1ebft qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i c\u1ee7a m\u00ecnh c\u00f3 hi\u1ec7u qu\u1ea3 kh\u00f4ng? B\u1ea1n c\u1ea7n theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee5 th\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi nh\u1eefng thay \u0111\u1ed5i \u0111\u00e3 th\u1ef1c hi\u1ec7n. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y \u0111\u00f3ng vai tr\u00f2 l\u00e0 c\u00e1c ch\u1ec9 b\u00e1o d\u1eabn \u0111\u1ea7u v\u1ec1 t\u00ecnh tr\u1ea1ng s\u1ee9c kh\u1ecfe.<\/p>\n

                        \n
                      • Gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi kh\u00e1ch h\u00e0ng (CLV):<\/strong>Li\u1ec7u thay \u0111\u1ed5i c\u00f3 l\u00e0m t\u0103ng gi\u00e1 tr\u1ecb t\u1ed5ng th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng theo th\u1eddi gian kh\u00f4ng?<\/li>\n
                      • T\u1ef7 l\u1ec7 r\u1eddi b\u1ecf:<\/strong>Li\u1ec7u \u0111i\u1ec1u ch\u1ec9nh c\u00f3 l\u00e0m gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng r\u1eddi \u0111i kh\u00f4ng?<\/li>\n
                      • T\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t:<\/strong>Ng\u01b0\u1eddi d\u00f9ng c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c kho\u1ea3nh kh\u1eafc \u201c\u00e0, hi\u1ec3u r\u1ed3i\u201d nhanh h\u01a1n kh\u00f4ng?<\/li>\n
                      • Ch\u1ec9 s\u1ed1 NPS (Net Promoter Score):<\/strong>T\u1ed5ng th\u1ec3 s\u1ef1 h\u00e0i l\u00f2ng c\u00f3 c\u1ea3i thi\u1ec7n kh\u00f4ng?<\/li>\n
                      • M\u1ee9c \u0111\u1ed9 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng:<\/strong>Ng\u01b0\u1eddi d\u00f9ng th\u1ef1c s\u1ef1 c\u00f3 \u0111ang s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng m\u1edbi ho\u1eb7c \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh kh\u00f4ng?<\/li>\n<\/ul>\n

                        Xem x\u00e9t l\u1ea1i c\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y m\u1ed7i qu\u00fd. D\u1eef li\u1ec7u c\u1ee7a m\u1ed9t th\u00e1ng duy nh\u1ea5t c\u00f3 th\u1ec3 b\u1ecb nhi\u1ec5u. C\u00e1c xu h\u01b0\u1edbng theo th\u1eddi gian s\u1ebd cung c\u1ea5p b\u1ee9c tranh r\u00f5 r\u00e0ng h\u01a1n v\u1ec1 vi\u1ec7c c\u00e1c l\u1ea7n l\u1eb7p l\u1ea1i tr\u00ean b\u1ea3ng canvas c\u1ee7a b\u1ea1n c\u00f3 \u0111ang di chuy\u1ec3n \u0111\u00fang h\u01b0\u1edbng hay kh\u00f4ng.<\/p>\n

                        \ud83d\udd04 Chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a b\u1ea3ng canvas<\/h2>\n

                        Vi\u1ec7c l\u1eb7p l\u1ea1i kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t s\u1ef1 ki\u1ec7n duy nh\u1ea5t. \u0110\u00f3 l\u00e0 m\u1ed9t chu k\u1ef3 li\u00ean t\u1ee5c. Khi th\u1ecb tr\u01b0\u1eddng thay \u0111\u1ed5i, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n thay \u0111\u1ed5i, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u0169ng ph\u1ea3i thay \u0111\u1ed5i theo. G\u1eafn k\u1ebft quy tr\u00ecnh n\u00e0y v\u00e0o v\u0103n h\u00f3a c\u1ee7a b\u1ea1n s\u1ebd \u0111\u1ea3m b\u1ea3o s\u1ef1 tr\u01b0\u1eddng t\u1ed3n.<\/p>\n

                          \n
                        • C\u00e1c bu\u1ed5i xem x\u00e9t \u0111\u1ecbnh k\u1ef3:<\/strong>L\u00ean l\u1ecbch xem x\u00e9t b\u1ea3ng canvas m\u1ed7i qu\u00fd. Xem b\u1ea3ng canvas nh\u01b0 m\u1ed9t t\u00e0i li\u1ec7u s\u1ed1ng \u0111\u1ed9ng, ch\u1ee9 kh\u00f4ng ph\u1ea3i m\u1ed9t t\u1ea5m \u00e1p ph\u00edch treo tr\u00ean t\u01b0\u1eddng.<\/li>\n
                        • S\u1ef1 th\u1ed1ng nh\u1ea5t c\u1ee7a \u0111\u1ed9i nh\u00f3m:<\/strong> \u0110\u1ea3m b\u1ea3o m\u1ecdi th\u00e0nh vi\u00ean trong \u0111\u1ed9i nh\u00f3m hi\u1ec3u r\u00f5 proposition gi\u00e1 tr\u1ecb hi\u1ec7n t\u1ea1i v\u00e0 c\u00e1c ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng. S\u1ef1 th\u1ed1ng nh\u1ea5t gi\u00fap ng\u0103n ng\u1eeba c\u00e1c s\u00e1ng ki\u1ebfn m\u00e2u thu\u1eabn.<\/li>\n
                        • T\u00e0i li\u1ec7u thay \u0111\u1ed5i:<\/strong> Gi\u1eef nh\u1eadt k\u00fd v\u1ec1 nh\u1eefng g\u00ec \u0111\u00e3 thay \u0111\u1ed5i, l\u00fd do t\u1ea1i sao v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. L\u1ecbch s\u1eed n\u00e0y gi\u00fap b\u1ea1n tr\u00e1nh l\u1eb7p l\u1ea1i nh\u1eefng sai l\u1ea7m.<\/li>\n
                        • V\u1eefng v\u00e0ng linh ho\u1ea1t:<\/strong> S\u1eb5n s\u00e0ng thay \u0111\u1ed5i h\u01b0\u1edbng \u0111i n\u1ebfu d\u1eef li\u1ec7u cho th\u1ea5y c\u00f3 s\u1ef1 thay \u0111\u1ed5i c\u01a1 b\u1ea3n tr\u00ean th\u1ecb tr\u01b0\u1eddng. S\u1ef1 linh ho\u1ea1t l\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh.<\/li>\n<\/ul>\n

                          \ud83d\ude80 Nh\u1eefng suy ngh\u0129 cu\u1ed1i c\u00f9ng<\/h2>\n

                          B\u1ea3n \u0111\u1ed3 M\u00f4 h\u00ecnh Kinh doanh l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd, nh\u01b0ng s\u1ee9c m\u1ea1nh c\u1ee7a n\u00f3 n\u1eb1m \u1edf kh\u1ea3 n\u0103ng thay \u0111\u1ed5i. C\u00e1c m\u00f4 h\u00ecnh t\u0129nh nhanh ch\u00f3ng l\u1ed7i th\u1eddi trong c\u00e1c th\u1ecb tr\u01b0\u1eddng n\u0103ng \u0111\u1ed9ng. B\u1eb1ng c\u00e1ch g\u1eafn c\u00e1c v\u00f2ng l\u1eb7p c\u1ea3i ti\u1ebfn c\u1ee7a b\u1ea1n v\u00e0o ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng, b\u1ea1n \u0111\u1ea3m b\u1ea3o r\u1eb1ng doanh nghi\u1ec7p c\u1ee7a m\u00ecnh lu\u00f4n ph\u00f9 h\u1ee3p v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb. Qu\u00e1 tr\u00ecnh n\u00e0y \u0111\u00f2i h\u1ecfi k\u1ef7 lu\u1eadt, d\u1eef li\u1ec7u v\u00e0 tinh th\u1ea7n s\u1eb5n s\u00e0ng th\u1eeba nh\u1eadn khi c\u00e1c gi\u1ea3 \u0111\u1ecbnh l\u00e0 sai.<\/p>\n

                          B\u1eaft \u0111\u1ea7u nh\u1ecf. Ch\u1ecdn m\u1ed9t kh\u1ed1i, thu th\u1eadp ph\u1ea3n h\u1ed3i, th\u1eed nghi\u1ec7m m\u1ed9t thay \u0111\u1ed5i v\u00e0 \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3. Sau \u0111\u00f3 chuy\u1ec3n sang kh\u1ed1i ti\u1ebfp theo. Theo th\u1eddi gian, nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh nh\u1ecf n\u00e0y t\u00edch l\u0169y l\u1ea1i th\u00e0nh m\u1ed9t m\u00f4 h\u00ecnh kinh doanh v\u1eefng ch\u1eafc, b\u1ec1n b\u1ec9, v\u01b0\u1ee3t qua th\u1eed th\u00e1ch c\u1ee7a th\u1eddi gian. M\u1ee5c ti\u00eau kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ef1 ho\u00e0n h\u1ea3o, m\u00e0 l\u00e0 s\u1ef1 \u0111i\u1ec1u ch\u1ec9nh li\u00ean t\u1ee5c ph\u00f9 h\u1ee3p v\u1edbi th\u1ecb tr\u01b0\u1eddng.<\/p>\n

                          H\u00e3y nh\u1edb, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ng\u01b0\u1eddi n\u1eafm b\u1ea3n \u0111\u1ed3. H\u1ecd ch\u1ec9 cho b\u1ea1n bi\u1ebft n\u01a1i n\u00e0o l\u00e0 ch\u01b0\u1edbng ng\u1ea1i v\u1eadt v\u00e0 n\u01a1i n\u00e0o l\u00e0 c\u01a1 h\u1ed9i. H\u00e3y l\u1eafng nghe h\u1ecd, c\u1eadp nh\u1eadt b\u1ea3n \u0111\u1ed3 c\u1ee7a b\u1ea1n v\u00e0 ti\u1ebfp t\u1ee5c ti\u1ebfn b\u01b0\u1edbc.<\/p>\n","protected":false},"excerpt":{"rendered":"

                          X\u00e2y d\u1ef1ng m\u1ed9t doanh nghi\u1ec7p b\u1ec1n v\u1eefng \u0111\u00f2i h\u1ecfi nhi\u1ec1u h\u01a1n ch\u1ec9 m\u1ed9t \u00fd t\u01b0\u1edfng hay. N\u00f3 \u0111\u00f2i h\u1ecfi m\u1ed9t c\u1ea5u tr\u00fac c\u00f3 th\u1ec3 u\u1ed1n cong m\u00e0 kh\u00f4ng g\u00e3y \u0111\u1ed5.…<\/p>\n","protected":false},"author":1,"featured_media":437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"L\u1eb7p l\u1ea1i B\u1ea3n \u0111\u1ed3 M\u00f4 h\u00ecnh Kinh doanh b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng Ph\u1ea3n h\u1ed3i t\u1eeb Kh\u00e1ch h\u00e0ng","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch c\u1eadp nh\u1eadt h\u1ec7 th\u1ed1ng b\u1ea3n \u0111\u1ed3 M\u00f4 h\u00ecnh Kinh doanh c\u1ee7a b\u1ea1n d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i th\u1ef1c t\u1ebf t\u1eeb kh\u00e1ch h\u00e0ng. 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